Simi Valley Auto Repair

Dear Sarah: Thank you! Thank you! Thank you! It is so rewarding to have our clients post 5-star reviews and when you comment that our communication was great - that's the icing on top! Communication is everything, especially when it comes to our vehicles. Beside a home or apartment, it's our biggest financial commitment, so we recognize and try to communicate clearly and effectively, the needs of your car. And then develop a plan to keep that car in top running condition! Thank you so much for taking the time to post this wonderful 5-star review and thank you for your business. Take good care, Paula Fay

Happy New Year Mr. Aguilar! We love taking care of your 1984 Silverado! You take such good care of your vehicle. We appreciate that you trust us with your truck. Thank you so much for taking the time to post this 5-star review and thank you for your business! Take good care, Paula Fay

Happy New Year Ms. Ashley: It's SO rewarding to hear that you had a "wonderful" experience at Schneider's, when you brought your Mini Cooper in for service. We like to be able to have time to perform our digital inspection, complete with photographs, so that our customers have accurate information on the condition of their vehicle. Thank you for taking the time to post your 5-star review and thank you for your business Charmaine. We look forward to seeing you at your next service! All the best, Paula Fay

Good afternoon Mr. Harwell: It takes a great customer to maintain a vehicle with lots of miles and the fact that your Chevy truck is still going strong at 129,000+ miles is a testament to you servicing your truck regularly! So thank you for that! And thank you for the great review. Most importantly, thank you for your business. Take good care, Paula Fay

Dear Rebecca: Happy New Year!!! Before I married into the automotive repair industry, I felt the same way you did. Intimidated to ask my questions, I often felt that I was "bothering" the service manager when I called to make an appointment to have my car serviced. Joe is a great Service Manager and takes the time to answer questions in detail. I think it's so important for women to know that they can come to our shop and learn more about their vehicles. Thank you for taking the time to post comments about your experience at Schneider's and thank you for your business. All the best, Paula Fay

Happy New Year Mr. Alexander: We are so glad to hear that you appreciated the status report on your Cadillac. We pride ourselves in offering a digital inspection complete with photos so that you can keep your vehicle in great running condition! As for the shuttle service, which we do offer, we sometimes get backed up so I hear you loud and clear. We will work on upgrading our shuttle service. Thank you so much for your business and thank you for taking the time to write this wonderful review. Take good care, Paula Fay

Happy New Year Dr. Richardson! Thank you so much for the great review! We truly appreciate your business and we are grateful for your long-term loyalty. We know you have choices much closer to home, and are very happy that you continue to come to Simi Valley. We thank you for your business and for the great 5-star review! All the best, Paula Fay

Happy New Year Mr. Schwartz: We really appreciate your recommendation! Coming from a professional automotive person like yourself, that is the highest of recommendations! Thank you for the great 5-star review and thank you for coming out to Simi Valley to have your vehicle serviced! All the best, Paula Fay

Good afternoon Jennifer: Your detailed review is amazing!! We appreciate that you take such good care of your Infinity and schedule services as recommended by the manufacturer. Joe, our Service Manager and Danny, our Shop Foreman along with the rest of team work very hard to make sure that detailed information is provided and that the service is top quality. Thank you for taking the time to write this incredible 5-star review. We hope you have a wonderful holiday. Thank you for your business. Happy Holidays, Paula Fay

Dear Mr and Mrs Drever: That is the ultimate comment! When Mitch allowed us the opportunity to purchase his shop, we knew that there were big shoes to fill! My husband Ken has over 30 years in the automotive repair industry and knows that the customer should always be treated with kindness and consideration - and along with that he has taught us all that being able to listen to our customer's concerns or questions and being able to provide complete, detailed information is the most important thing we can offer. We understand that 2nd to someone's home, our vehicle is our biggest expenditure. Ken, like Mitch, knows that our customers entrust us with their vehicles and it is our responsibility to partner with our customers to keep their vehicles in good running condition and be worry free. Thank you so much for your kind words. Thank you for your business and we hope that you both have an amazing holiday. Take good care, Paula Fay