4.5

Very professional and friendly service.

Good morning Richard: Frank our Service Manager, and Joe, our Service Advisor meet and greet each customer with the singular purpose -of making our customers feel welcome. We appreciate all of our customers entrusting us with their vehicles and we work hard to provide a positive and helpful atmosphere. Thank you for taking the time to post your comments and have a wonderful holiday. All the best, Paula Fay

- Schneider's Auto Repair
5

Work done as promised, fast and easy.

Hello Dave and Patty: it's great to hear that we performed to your expectations. We work hard to provide outstanding customer service and rapid response time and it's with great pleasure that we received your kind words. Thank you for taking the time to post your comments and thank you for the great review. Happy Holidays, Paula Fay

- Schneider's Auto Repair
5

kind and honest folks

Hello Eric: Thank you for your great review! We appreciate the time you took to post your comments and we are grateful that you came to Schneider's to service your vehicle. I had responded several days ago but spelled your name incorrectly so I wanted to remedy that and thank you again, for the positive comments! Take good care, Paula Fay

- Schneider's Auto Repair
3

The actual work I had done was done well as far as I know (water pump and serpentine belt replaced). The reason for the 3 stars is that I also received a substantial list of suggested repairs, some of which I can (and did) do, and a few which I felt were questionable. I must raise a concern about the recommendation to replace front and rear brakes (pads and rotors). I was told that they all needed to be replaced ASAP...the pads were at 2mm and the rotors were worn and needed replacing. I had another shop verify this recommendation and they measured the pads at 8mm and also measured the rotors and they were also fine...well within specs and DID NOT need to be replaced. I have the actual measurements and saw for myself the specs for my brakes. Most of the other recommendations were either issues already known by me or valid concerns so they were legitimate. The brake recommendation was NOT valid and I am disappointed that this was something I was told needed to be done. Were they actually measured? How could there be this level of discrepancy? There are one or two other less significant concerns about recommendations made (like needing an oil change at 2,000 miles since my last one...it's a diesel truck, the oil gets black quickly!) I'm sorry, but based on this unfortunate experience, I can't recommend your shop and I will need to look elsewhere for my service needs on my truck and other vehicles. The personal interaction was great, nice people!

Good morning Mike: I apologize for not responding to your review much sooner, but I was out of the office until this morning. First of all, I want to thank you for taking the time to post your review. It's extremely important to us that we understand our client's concerns. Upon reading your review, we pulled the documents and discussed the inspection report with our Technician, who performed the service and the inspection. We offer the courtesy inspection as a means of becoming familiar with a new vehicle as well as advising our customers of the overall condition of their vehicle. In reviewing the report, we did indicate that the front brakes and rotors needed to be replaced, but we did not recommend any repairs on the rear brakes. It's very important to us that our Technicians are accurate on every level and I am wondering if we could ask you to return to the shop so that we could measure the brakes and rotors again. When we are wrong, we readily admit to any mistakes made. The oil change was requested because the Technician determined that the oil was dirty. Most importantly, Mike, we do not want anyone to walk away feeling like we have pushed services not required. We've been in business since 1979 and we conduct our business with the highest of ethics. We would not be here for nearly 40 years if that weren't the case. We are keenly aware that automotive repair shops must operate with the highest level of ethics in order to remain a viable business. What I would like to do is kindly ask you to come back so that we can measure the front brakes and rotors with you present. If our Technician made a mistake, we own it and we apologize for misleading you in any manner. I will call you so follow-up and I do want to thank you for making us aware of this situation and for also acknowledging the positive, personal interaction of our team. Thank you, Paula Fay

- Schneider's Auto Repair
5

Excellent fast service!!!!

Hello Alex: Thank you so much for the 5-star review! Your opinion is very important to us and we sure do appreciate your business and the time you took to post your comments! Take good care, Paula Fay

- Schneider's Auto Repair
5

I was able to get major service done very quickly and everyone was so friendly and professional. I will be taking my car there for all servicing in the future.

Good morning Janet we are grateful that you brought your vehicle to our shop and entrusted us with the responsibility to put it into good running condition. Everyone works as a team to provide the best possible service in a timely manner. Thank you so much for your kind words and the time you took out of your day to post such a great review. Happy Holidays and we'll see you at your next scheduled service. All the best, Paula Fay

- Schneider's Auto Repair
5

The customer service at this place is excellent. This was my first time using Schneider's and though there were a few unexpected problems that came up with my vehicle they made every effort possible to be accommodating and reasonable, while still doing good & timely work.

Good afternoon Mike: We truly appreciate that you gave us the opportunity to service your vehicle. Frank and Joe work closely with our technicians to provide excellent service and repair work. We are grateful for the opportunity to serve you and your car. Thank you for the kind words and 5-star review. Have a good evening: Paula Fay

- Schneider's Auto Repair
5

Excellent service personally and professionally. Highly Recommend!

Hello Tommy: We are so grateful for your on-going business, especially since you bring your vehicles over from the west side! The relationships we build with our customers exceed geographic boundaries!! Thank you for taking the time to post such a great review! All the best, Paula Fay

- Schneider's Auto Repair
5

Your team is amazing! I've trusted your team with three of my vehicles, you always take great care of them. You go above and beyond. I won't go anywhere else. Thank You!

Good morning Judi: We are very grateful for your loyalty. Our team of Service Writers and Technicians work together to provide the best possible professional approach and the highest quality technical services to keep your vehicles in good running condition. It's always exciting to receive such positive reviews from our clients. Thank you for your business and thank you for taking the time to post your 5-star review! Take good care, Paula

- Schneider's Auto Repair
5

I HAVE BEEN USING YOU FOLKS FOR DECADES AND AM STILL VERY SATISFIED. THIS LAST MAINTENANCE HAD A BIT OF A GLITCH; FRONT END SHIMMY AT HIGHWAY SPEEDS. WILL TAKE THE HIGHLANDER TO COSTCO TO CHECK THE TIRE BALANCE AND WILL LET YOU KNOW.

Hello Gary: We really appreciate your loyalty to Schneider's! Our Service Manager and Techs have been here for decades as well! I am glad that you called back and spoke to Frank about the balance issue and that Costco was able to reapply the wheel weight and rebalance the wheel for you. Thank you for your long-term loyalty and for taking the time to post your 5-star review. All the best, Paula Fay

- Schneider's Auto Repair
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